The Problem

The purpose of this piece of work was to understand what is important to users and to learn about the domain of legal research to inform the strategic direction of ICLR.
I assisted ICLR&D 2 days a week for several months. I focused on collecting insights from both internal and external stakeholders, which led to the introduction of new practices within the organisation. This work has significantly influenced the strategic direction of ICLR for 2020-2024.

The Approach

Why did I interview external stakeholders?
  • To develop a strategy around product development, which will pique the interest of our most relevant users
  • To uncover who our users are, their tasks, challenges they are facing, what is important to them and whether this will change over time
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The Results

23

174

7

Users were interviewed
Defining quotes were captured
New validated features added to product backlog
Senior Management decided to invest £300K into Product Development, which was identified as necessary as part of this research.
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